Your most common questions about IT support, managed service plans, backups, and data
recovery — answered.
Do you offer remote or on-site support?
Both. Our local technicians provide fast remote support for most issues, and we come on-site across the Phoenix metro — including Peoria, Glendale, Phoenix, Surprise, Anthem, and Scottsdale — when hands-on help is needed. Learn more about our IT support services.
What is included in a managed IT plan?
Every plan includes advanced threat protection (EDR/MDR antivirus), Microsoft 365 tenant protection, DNS security, tenant and system backups with retention of up to 7 years, automated updates for your applications, and a monthly allotment of remote support hours — all for a flat monthly fee. See plans and pricing.
How does managed IT pricing work?
Plans start at $399 per month and are billed as a flat monthly fee, so your IT budget stays predictable. Each tier covers a set number of users and support hours, and every plan can be tailored to your business. Full details are on our pricing page.
Do you support Microsoft 365?
Yes. We handle deployment, management, and security for your entire Microsoft 365 workspace — including tenant protection that safeguards your email, data, and applications in the cloud.
Can you help with backups and disaster recovery?
Absolutely. We implement automated, multi-layered backup systems that are tested regularly, combining cloud and local copies so your business can recover quickly from ransomware, hardware failure, or accidental deletion. Managed plans include backups with data retention of up to 7 years.
Yes — through our sister company, Desert Data Recovery (an ioLogik company), a dedicated recovery lab that handles failed hard drives, SSDs, flash drives, RAID arrays, NAS systems, and mobile devices. Every case starts with a free evaluation, backed by a "no data, no fee" policy.
How much does data recovery cost, and how long does it take?
Data recovery pricing and turnaround are handled by Desert Data Recovery — the free evaluation determines exactly what is required and gives you a firm price before any work begins. See Desert Data Recovery pricing for current details.
Still have a question?
Ask a real, local technician — we’ll give you a straight answer with no jargon and no pressure.
