Welcome to ioLogik. By using our website or engaging our services, you agree to the following Terms of Service. Please read these terms carefully as they outline your rights, responsibilities, and our policies regarding data recovery, IT support, and related services. Data recovery services are provided by Desert Data Recovery, an ioLogik company.
By accessing our website at https://iologik.com or utilizing any of our services, including but not limited to data recovery, IT support, and home automation, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must not use our website or services.
These Terms apply to all users, including individuals, businesses, and organizations. ioLogik reserves the right to update or modify these Terms at any time without prior notice. Continued use of our services after changes constitutes acceptance of the updated Terms.
ioLogik provides professional data recovery services — through Desert Data Recovery, an ioLogik company — for various devices, including hard drives, SSDs, NAS, RAID arrays, flash drives, and mobile devices. We also offer IT support and home automation services. All services are subject to a free evaluation, with a no-data, no-fee guarantee for data recovery unless otherwise specified.
While we strive to recover all data, success is not guaranteed due to the nature of device failures. We use industry-standard tools and techniques but cannot guarantee recovery in all cases. Service timelines and costs will be provided after the initial evaluation.
Clients are responsible for providing accurate information about the device and data loss circumstances. You must disclose any prior recovery attempts, as these may impact our ability to recover data. Clients agree to:
Failure to comply with these responsibilities may result in termination of services or additional fees.
ioLogik is committed to protecting your data privacy. All data accessed during recovery is treated as confidential and will not be disclosed to third parties except as required by law or with your explicit consent. We employ secure protocols to handle and store recovered data temporarily.
Once data is returned to you, it is your responsibility to secure it. ioLogik will securely delete any copies of your data from our systems after service completion, unless otherwise agreed. Please review our Privacy Policy for more details.
ioLogik is not liable for any loss, damage, or corruption of data during the recovery process, as data loss scenarios are inherently unpredictable. Our liability is limited to the fees paid for the service. We are not responsible for:
Services are provided "as is" without warranties of any kind, except as required by law.
Payment is due upon successful data recovery or as specified in the service agreement. For non-recovery cases, no fees are charged unless diagnostic or special services were agreed upon. All prices are in USD, and payment methods will be outlined during the evaluation process.
Failure to pay within the agreed timeframe may result in additional fees or withholding of recovered data until payment is received.
These Terms are governed by the laws of the State of Arizona, United States. Any disputes arising from these Terms or our services will be resolved in the courts of Maricopa County, Arizona.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.
If you have any questions about our Terms of Service, please reach out via our Contact Us page, call us at (866) 504-9998, or email info@iologik.com.